Canon PIXMA G6020
driver is missing or not working.
Canon PIXMA G6020 driver is missing or not working? A driver problem can make a healthy printer look offline, hide scanning features, or send jobs to the wrong device profile. On this tank model, check Canon PRINT discovery, GI-20 tank ventilation, and rear-tray feeding first. Check the exact supply and indicator pattern for this model below.
Try these in order.
Stop as soon as the printer behaves. Each step removes one likely cause without changing settings you may need later.
- The printer appears as a generic device
- Printing works but scanning or advanced settings are missing
- The operating system cannot find a suitable driver
- Canon PIXMA G6020 behavior points back to Canon PRINT discovery, GI-20 tank ventilation, and rear-tray feeding.
- 01
Remove duplicate printer entries
Delete stale copies and keep the entry that matches the exact model. Duplicates often hide the working driver behind an Offline profile. On the Canon PIXMA G6020, use Canon PRINT or the 2-line LCD for this check.
Expected result: Only one correct entry remains for the printer.
- 02
Restart the print service
Restart the operating system print service, then reconnect the printer and send one simple test page.
Expected result: The printer responds and a test page prints.
- 03
Use the official package
Download the full driver or software package from the manufacturer support page for this exact model and operating system.
Expected result: The full package installs with model-specific features.
Match your symptom, jump to the right fix.
If: The printer shows as a generic device
Then: Install the official full package for the exact model.
If: It worked before but stopped after a router restart
Then: The IP changed. Re-add by IP or reserve the address.
If: Basic printing works but scanning does not
Then: Install the full package that includes the scan utility.
Usually one of these.
- Canon PRINT discovery, GI-20 tank ventilation, and rear-tray feeding is the model-specific checkpoint to verify first.
- The operating system installed a generic or print-only driver.
- An older driver is still pointed at a previous printer address.
- The driver package does not match the operating system or model family.
Move to the deeper fix.
Add the device by TCP/IP
Use the printer network page to identify its current address, then create a standard TCP/IP port instead of relying on stale discovery.
Expected result: The printer is added under a fixed address.
Clean up the old package
Remove the previous model-family package only after saving your settings, then install the current official package and test printing and scanning separately. Use the official Canon support page for the exact Canon PIXMA G6020 package before changing firmware or resetting the device.
Expected result: Printing and scanning both work after the clean install.
- Do not install drivers from third-party download sites; use the official support page for the exact model.
Before you reset everything.
Do I need a driver if the printer is visible?
Usually yes for scanning, maintenance, and model-specific settings. A generic print driver may be enough for basic output but not the full device. On this model, start with Canon PRINT and the official support instructions.
Why did the driver stop working after a router restart?
The printer may have received a new IP address while the driver still points to the old one. Re-add it by IP or reserve its address.
Where should I download the driver?
Only from the manufacturer support page for the exact model and your operating system.
Canon PIXMA G6020 facts that change the fix.
Supplies and parts
- Ink bottles
- GI-20 Black (PGBK), GI-20 Cyan, GI-20 Magenta, GI-20 Yellow
- User replaceable
- ink bottles
Support code 1641 (ink level) or 1642 (ink empty) appears; the ink lamp lights when a tank is low. Refill to the fill line.
Error codes and lights
Out of paper.
Load paper and press OK.
Cover is open.
Close the cover.
Paper jam.
Clear the jam.
Ink absorber is almost full.
Contact service to replace the absorber.
Carriage error.
Clear any obstruction and restart.
Print head temperature error.
Let it cool and restart.
Ink absorber is full.
Service required.
Connectivity and operating systems
- Connection
- Wi-Fi · USB · Ethernet
- Wi-Fi
- 2.4 GHz only
- Control panel
- 2-line LCD
- Paper trays
- Front cassette (250 sheets) + rear tray (100 sheets)
- Works with
- Windows 10, Windows 8.1, Windows 7 SP1, macOS, iOS, Android
Use the exact model guide.
These links point to the manufacturer resources for this model. Use the manual for panel symbols and the driver page for software or operating-system issues.
Sources checked 2026-08-13.