Canon PIXMA G6020
has a paper jam.
Canon PIXMA G6020 has a paper jam? A paper-jam warning can remain after the torn sheet is gone. Remove paper in the feed direction and clear the sensor path without forcing the rollers. On this tank model, check Canon PRINT discovery, GI-20 tank ventilation, and rear-tray feeding first. Check the exact supply and indicator pattern for this model below.
Try these in order.
Stop as soon as the printer behaves. Each step removes one likely cause without changing settings you may need later.
- The jam warning stays on after removing a page
- Paper enters crooked or stops halfway
- The printer makes a clicking sound while feeding
- Canon PIXMA G6020 behavior points back to Canon PRINT discovery, GI-20 tank ventilation, and rear-tray feeding.
- 01
Turn it off and open every access door
Power down normally, unplug it, then check the rear access panel, cartridge or printhead path, and output area with a flashlight. On the Canon PIXMA G6020, use Canon PRINT or the 2-line LCD for this check.
Expected result: You can see and reach the jammed paper or fragment.
- 02
Pull paper in the feed direction
Grip both sides of the sheet and pull slowly toward the output path. Avoid yanking backward against the rollers.
Expected result: The sheet comes out in one piece without tearing.
- 03
Reload a small, flat stack
Use fresh paper, keep the stack below the fill line, and set the side guides so they touch the paper without bending it.
Expected result: A single test page feeds straight without jamming.
Match your symptom, jump to the right fix.
If: A torn fragment is stuck inside
Then: Remove it carefully in the feed direction, then check for a second fragment.
If: The warning persists after the paper is gone
Then: A sensor is still blocked or a door is not fully closed. Recheck and power-cycle once.
If: It jams only with a full stack
Then: The paper is curled or damp, or the tray is overfilled. Use fresh paper below the fill line.
Usually one of these.
- Canon PRINT discovery, GI-20 tank ventilation, and rear-tray feeding is the model-specific checkpoint to verify first.
- A small piece of torn paper is blocking a sensor or roller.
- The paper stack is curled, damp, mixed-size, or over the tray limit.
- The paper guides are loose and the sheet enters at an angle.
Move to the deeper fix.
Reset the jam sensor
With the printer unplugged for 60 seconds, rotate only accessible rollers by hand and check that every guide and access door is fully closed.
Expected result: The jam warning clears after power is restored.
Test with one sheet
Feed one sheet from the recommended tray. If one sheet works but a stack jams, the tray or paper condition is the likely cause. Use the official Canon support page for the exact Canon PIXMA G6020 package before changing firmware or resetting the device.
Expected result: One sheet prints; a full stack may still jam if paper is damp or curled.
- Do not use tweezers near rollers or electronics unless the fragment is loose and clearly visible.
- Never yank paper backward; it can tear the sheet and damage the feed rollers.
Before you reset everything.
Can I use tweezers to remove a paper jam?
Only for a loose, visible fragment that you can reach without touching the rollers or electronics. If paper is wrapped around a roller, follow the official service access instructions. On this model, start with Canon PRINT and the official support instructions.
Why does the jam warning stay on?
A small fragment, open cover, or unreset sensor can keep the warning active even after the main sheet is removed.
Does damp paper cause jams?
Yes. Damp or curled paper sticks together and feeds crooked. Use a fresh, dry ream.
Should I pull the paper out backward?
No. Pull in the feed direction to avoid tearing the sheet and stressing the rollers.
Canon PIXMA G6020 facts that change the fix.
Supplies and parts
- Ink bottles
- GI-20 Black (PGBK), GI-20 Cyan, GI-20 Magenta, GI-20 Yellow
- User replaceable
- ink bottles
Support code 1641 (ink level) or 1642 (ink empty) appears; the ink lamp lights when a tank is low. Refill to the fill line.
Error codes and lights
Out of paper.
Load paper and press OK.
Cover is open.
Close the cover.
Paper jam.
Clear the jam.
Ink absorber is almost full.
Contact service to replace the absorber.
Carriage error.
Clear any obstruction and restart.
Print head temperature error.
Let it cool and restart.
Ink absorber is full.
Service required.
Connectivity and operating systems
- Connection
- Wi-Fi · USB · Ethernet
- Wi-Fi
- 2.4 GHz only
- Control panel
- 2-line LCD
- Paper trays
- Front cassette (250 sheets) + rear tray (100 sheets)
- Works with
- Windows 10, Windows 8.1, Windows 7 SP1, macOS, iOS, Android
Use the exact model guide.
These links point to the manufacturer resources for this model. Use the manual for panel symbols and the driver page for software or operating-system issues.
Sources checked 2026-08-13.